Betninja Casino Privacy Policy

At Betninja Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you access our platform at betninja.com. By registering an account or continuing to use our services, you acknowledge that you have read and understood the practices described in this document. We encourage you to review this policy carefully and contact us at [email protected] if you have any questions.

1. Who We Are

We operate Betninja Casino under Magico Games N.V., a company registered in Curaçao. Our platform is licensed to conduct online gaming operations by the Union of the Comoros (Anjouan ALSI), as stated in our site footer. All data processing activities described in this policy are carried out by us as the data controller. If you need to reach our team regarding privacy matters, you may contact us via email at [email protected] or through our 24/7 live chat support.

2. Information We Collect

We at BetnjaCasino collect several categories of personal data to provide our services effectively, comply with legal obligations, and ensure responsible gaming standards. The information we gather includes:

2.1 Registration and Identity Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username and password associated with your account
• Government-issued identification documents (passport, driving licence, national ID)
• Proof of address (utility bills, bank statements)

2.2 Financial and Transaction Data

• Payment method details (card numbers, e-wallet identifiers, crypto wallet addresses)
• Deposit and withdrawal history, including amounts and timestamps
• Currency preferences (EUR, USD, and other supported currencies)
• Records of any chargebacks or payment reversals

2.3 Gaming and Behavioural Data

• Game session history, bet amounts, wins, and losses
• Bonus activations, wagering progress, and promotional activity
• Sports betting selections, accumulator history, and Multiboost usage
• Time spent on platform and navigation patterns

2.4 Technical and Device Data

• IP address, browser type, and operating system
• Device identifiers and screen resolution
• Cookies and similar tracking technologies (see Section 6)
• Log files and error reports

3. How We Use Your Information

At BetnjaCasino, we use the data we collect for clearly defined and lawful purposes. Our use of your personal information includes:

• Account management: We process your registration data to create and maintain your account, verify your identity, and provide access to our games, live casino, and sportsbook.
• KYC and compliance: We are required to verify your identity before processing withdrawals. This may include requesting photo ID, proof of address, or — where necessary — a verification call via Skype or similar means.
• Payment processing: We use your financial data to handle deposits (minimum €/$20) and withdrawals (minimum €/$100), enforce withdrawal limits, and apply the method-matching rule in accordance with our Terms and Conditions.
• Bonus and promotion delivery: We use your activity data to credit welcome bonuses, free spins, Telegram-exclusive rewards, Daily Drop Dojo prizes, and network campaigns such as the Kalamba Kash Drops promotion.
• Responsible gaming: We monitor gaming behaviour to identify patterns that may indicate problem gambling and to enforce self-exclusion or deposit limits where requested.
• Security and fraud prevention: We analyse account activity to detect suspicious behaviour, prevent fraud, and protect the integrity of our platform.
• Customer support: We use your contact and account data to respond to enquiries submitted via live chat or email.
• Legal obligations: We retain and share data as required by applicable laws, licensing authorities, and regulatory bodies.

4. Legal Basis for Processing

We at Betninja Casino process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil the agreement between you and us when you register and use our services.
• Legal obligation: We must process certain data to comply with anti-money laundering (AML) rules, KYC requirements, and our licensing conditions under the Anjouan ALSI licence.
• Legitimate interests: We process technical and behavioural data to improve platform performance, prevent fraud, and maintain security.
• Consent: Where we rely on your consent (for example, for marketing communications), you may withdraw it at any time by contacting us at [email protected].

5. Sharing Your Information

Our BetnjaCasino platform does not sell your personal data to third parties. However, we may share your information with trusted partners and service providers where necessary:

• Payment processors (Visa, Mastercard, MiFinity, Apple Pay, Google Pay, crypto networks) to handle financial transactions
• Identity verification and KYC service providers
• Game providers (including Pragmatic Play, Evolution, Hacksaw Gaming, Novomatic, Kalamba Games, and others) to deliver gaming content
• Fraud detection and security services
• Regulatory authorities and licensing bodies when legally required
• IT infrastructure and hosting providers who support our platform operations

All third parties we engage are contractually bound to process your data only as instructed by us and in compliance with applicable data protection laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance your experience, remember your preferences, and analyse platform performance. The types of cookies we deploy include:

• Essential cookies: Required for basic site functionality, login sessions, and security.
• Analytical cookies: Used to understand how players navigate our platform so we can improve it.
• Marketing cookies: Used to deliver relevant promotions and measure the effectiveness of our campaigns.

You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect some features of our website.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Financial records and KYC documentation are typically retained for a minimum of five years following account closure in accordance with AML regulations. When data is no longer required, we securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request erasure of your data (subject to legal retention requirements)
• The right to restrict or object to certain types of processing
• The right to data portability in a structured, machine-readable format
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Security Measures

We at Betninja Casino take the security of your personal data seriously. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption, access controls, and regular security assessments. However, no transmission of data over the internet is completely secure, and we encourage you to use a strong, unique password for your account and keep your login credentials confidential.

10. Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the legal gambling age. If we become aware that a minor has registered an account, we will immediately suspend that account and delete all associated data. If you believe a minor has accessed our platform, please contact us at [email protected] without delay.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you by posting the revised policy on our website. Your continued use of our platform following any update constitutes your acceptance of the revised terms. All communications between you and our team are conducted in English, as stated in our Terms and Conditions.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our support team. You can contact us at [email protected] or via 24/7 live chat on our website. We are here to help and will address your enquiry as promptly as possible.